Privacy Policy
Last updated: 27 February 2026
1. Who We Are
Maecos BV
Kerkstraat 127
2060 Antwerpen
Belgium
Company number: BE 0769.475.264
Email: info@maecos.com
Phone: +32 3 808 26 46
Maecos BV is the data controller for personal data collected through this website (maecos.com).
2. What Data We Collect
We collect personal data in the following situations:
When you fill out a form (demo request, contact form, newsletter signup)
Name, work email address, company name, job role, and any information you provide in a message field.
When you visit our website
Technical data collected automatically: IP address (anonymized where possible), browser type, device type, pages visited, time spent, referring URL. This data is collected through cookies and similar technologies. See our Cookie Policy for details.
When you communicate with us
Email address, name, and the content of your communication.
3. Why We Process Your Data (Legal Basis)
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Responding to your demo request or inquiry | Legitimate interest (pre-contractual communication) |
| Sending you information you requested | Consent or legitimate interest |
| Website analytics (anonymized/aggregated) | Legitimate interest (improving our website) |
| Marketing cookies and tracking | Consent (via cookie banner) |
| Complying with legal obligations | Legal obligation |
4. Who We Share Data With
We do not sell your personal data. We share data only with:
Service providers that help us operate this website and manage communications, such as our hosting provider, analytics tools, CRM, and email services. These providers process data on our behalf under data processing agreements.
Legal authorities if required by law.
Some of our service providers are based outside the EEA. Where this is the case, we ensure appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions).
5. How Long We Keep Your Data
Form submissions and inquiries: Up to 2 years after last contact, unless a customer relationship is established (in which case, retention is governed by the customer agreement).
Analytics data: Retained in anonymized/aggregated form. Individual-level data is deleted or anonymized within 14 months.
Marketing communications: Until you unsubscribe.
6. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at info@maecos.com. We respond within 30 days.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit): www.gegevensbeschermingsautoriteit.be
7. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
8. Application Data
This privacy policy covers the maecos.com website only. Processing of data within the Maecos application is governed by separate agreements with our customers, including a Data Processing Agreement (DPA). If you have questions about application data processing, contact your organization's Maecos administrator or reach out to us at info@maecos.com.
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated through the website.